This business is excellent. We used them for changing over our business phone lines that were turning into a complete nightmare. ATT was changing our bill every month, we didn't have phone most days. PacStates came in, figured everything out and got us up and running with the charter. Can't say anything negative about this company.

Have you ever tried to implement a new system in your business, only for it to turn into a complete disaster? Yeah, me too.

I had been wanting an integrated phone system for years. I tried a few, but the process of getting them up and running was a nightmare. I’m sure I wasn’t the easiest customer to deal with, but PacStates assured me their system would work exactly how I needed it to.

For months, I kept throwing in “creeping criteria,” trying to either back out or expose a flaw in the system. But every concern I raised, Pacstates handled without hesitation. They were 100% right—every issue I thought I’d have was already accounted for and mitigated by their team.

They installed exactly what they promised, including all my ridiculous “add-ons.” And honestly? I’m blown away. Every day, I discover a new feature I didn’t even expect. The best part? I haven’t had to call them for anything.

When our office expanded and we needed a more advanced phone system capable of handling call queues so we turned to the experts at Pacific States Communications and it has been a fantastic partnership. From the sales team to the employees in the field, we have always been well supported and never left behind. Any time that I need to call and ask a question I am greeted by an amazing front desk staff that gets me help in a matter of seconds. Very impressed with the professionalism and knowledge of their techs and the fact that they always go out of their way to help. What a great team to have as a telecom partner.